{"id":18226,"date":"2024-07-16T15:57:24","date_gmt":"2024-07-16T13:57:24","guid":{"rendered":"https:\/\/quilotoagroup.com\/?page_id=18226"},"modified":"2024-07-18T22:29:46","modified_gmt":"2024-07-18T20:29:46","slug":"boosting-reception-and-customer-relations","status":"publish","type":"page","link":"https:\/\/quilotoagroup.com\/en\/boosting-reception-and-customer-relations\/","title":{"rendered":"Boosting reception and customer relations"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; inner_shadow=&#8221;on&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(0,0,0,0.11)&#8221; background_image=&#8221;https:\/\/quilotoagroup.com\/wp-content\/uploads\/2022\/03\/BannerEqupee.png&#8221; background_blend=&#8221;overlay&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_4,1_4&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.2&#8243; header_font=&#8221;Lato|700|||||||&#8221; header_text_align=&#8221;left&#8221; header_font_size=&#8221;70px&#8221; header_line_height=&#8221;1.3em&#8221; background_layout=&#8221;dark&#8221; custom_padding=&#8221;|||&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;42px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: left;\">Boosting reception and customer relations<\/h1>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#ffffff&#8221; divider_weight=&#8221;6px&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;10%&#8221; module_alignment=&#8221;left&#8221; height=&#8221;25px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; background_enable_image=&#8221;off&#8221; background_size=&#8221;initial&#8221; text_orientation=&#8221;center&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; module_alignment=&#8221;right&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #ffffff;\"><strong>Welcoming and guiding customers and meeting their needs with pleasure and efficiency<\/strong><\/span><\/h2>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/quilotoagroup.com\/wp-content\/uploads\/2023\/12\/Boostingreceptionandcustomerrelations.pdf&#8221; button_text=&#8221;DOWNLOAD THE TRAINING OUTLINE &#8211; PDF&#8221; button_alignment=&#8221;left&#8221; _builder_version=&#8221;4.22.2&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;17px&#8221; button_text_color=&#8221;#ffffff&#8221; 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_builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/quilotoagroup.com\/wp-content\/uploads\/2024\/07\/PICTO-ENG-COMM-1.png&#8221; title_text=&#8221;PICTO ENG COMM (1)&#8221; show_bottom_space=&#8221;off&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;rgba(255,255,255,0.6) 0%|rgba(255,255,255,0.6) 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_color_gradient_start=&#8221;rgba(255,255,255,0.6)&#8221; background_color_gradient_end=&#8221;rgba(255,255,255,0.6)&#8221; custom_padding=&#8221;10px|0px|10px|0px|true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; width=&#8221;100%&#8221; max_width=&#8221;1800px&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_code _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;0px||0px||true&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][slide-anything id=&#8221;54&#8243;][\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f7f9fb&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><strong><span style=\"color: #05a2da;\">Training objectives<\/span><\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_text content_tablet=&#8221;&#8221; content_phone=&#8221;<\/p>\n<h5><span style=%22font-weight: 400;%22><span style=%22color: #1f497d;%22>In the K\u00e9olis group, we&apos;ve been supporting the teams in the tendering department for over 10 years. <\/p>\n<p>On the strength of its know-how and successes, the company is regularly in a position to compete for urban transport contracts, and has made support a key factor in the success of its commercial ambitions.<\/p>\n<p>So, for each presentation project, their teams prepare in the same way as sportsmen and women train for high-level competitions. Objective: to ensure a high level of consistency between the content of their proposals and the form of their oral presentation.<\/span><\/span><\/h5>\n<p>&#8221; content_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;17px&#8221; background_color=&#8221;#fFFFFF&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\"><span style=\"color: #1f497d;\">1\/ Positioning yourself in the role of welcomer (strong point, point of effort) <\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"color: #1f497d;\">2\/ Develop a physical posture of welcome, openness and availability<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"color: #1f497d;\">3\/ Improving listening skills to adapt to different customers<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"color: #1f497d;\">4\/ Improving your ability to express yourself in order to guide and explain<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"color: #1f497d;\">5\/ Managing your emotional state in delicate situations<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><strong><span style=\"color: #05a2da;\">Conditions<\/span><\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_text content_tablet=&#8221;&#8221; content_phone=&#8221;<\/p>\n<h5><span style=%22font-weight: 400;%22><span style=%22color: #1f497d;%22>In the K\u00e9olis group, we&apos;ve been supporting the teams in the tendering department for over 10 years. <\/p>\n<p>On the strength of its know-how and successes, the company is regularly in a position to compete for urban transport contracts, and has made support a key factor in the success of its commercial ambitions.<\/p>\n<p>So, for each presentation project, their teams prepare in the same way as sportsmen and women train for high-level competitions. Objective: to ensure a high level of consistency between the content of their proposals and the form of their oral presentation.<\/span><\/span><\/h5>\n<p>&#8221; content_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;17px&#8221; background_color=&#8221;#fFFFFF&#8221; custom_margin=&#8221;||||true|false&#8221; custom_padding=&#8221;20px|20px|20px|20px|false|true&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #1f497d;\"><strong>Duration:<\/strong> 2 days<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #1f497d;\"><strong>All audiences <\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #1f497d;\"><strong>No prerequisites<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #1f497d;\"><strong>Price upon request<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #1f497d;\">The rate depends on the scale of the project. To find out our list price, please refer to our <a href=\"https:\/\/quilotoagroup.com\/wp-content\/uploads\/2024\/05\/Termsconditions-Quilotoa.pdf\" style=\"color: #3366ff; text-decoration: underline;\">General Terms and Conditions of Sale.<\/a><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #1f497d;\"><em>* Training only organised on an in-company basis.<\/em><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|0px||0px|true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/quilotoagroup.com\/wp-content\/uploads\/2022\/03\/TacheBleu.png&#8221; background_size=&#8221;contain&#8221; background_position=&#8221;center_left&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><strong><span style=\"color: #1f497d;\">Training overview<\/span><\/strong><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; column_padding_mobile=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;|||&#8221; custom_padding_tablet=&#8221;49px|||&#8221; custom_padding_phone=&#8221;19px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text content_tablet=&#8221;&#8221; content_phone=&#8221;<\/p>\n<h5><span style=%22font-weight: 400;%22><span style=%22color: #1f497d;%22>In the K\u00e9olis group, we&apos;ve been supporting the teams in the tendering department for over 10 years. <\/p>\n<p>On the strength of its know-how and successes, the company is regularly in a position to compete for urban transport contracts, and has made support a key factor in the success of its commercial ambitions.<\/p>\n<p>So, for each presentation project, their teams prepare in the same way as sportsmen and women train for high-level competitions. Objective: to ensure a high level of consistency between the content of their proposals and the form of their oral presentation.<\/span><\/span><\/h5>\n<p>&#8221; content_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;17px&#8221; background_color=&#8221;#fFFFFF&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #05a2da;\"><strong>Physical and vocal involvement <\/strong><\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"color: #1f497d;\">&#8211; Dare to explore your body and vocal range<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"color: #1f497d;\">&#8211; Becoming aware of the impact of intonation<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"color: #1f497d;\">&#8211; Conveying positive energy <\/span><\/p>\n<p>[\/et_pb_text][et_pb_text content_tablet=&#8221;&#8221; content_phone=&#8221;<\/p>\n<h5><span style=%22font-weight: 400;%22><span style=%22color: #1f497d;%22>In the K\u00e9olis group, we&apos;ve been supporting the teams in the tendering department for over 10 years. <\/p>\n<p>On the strength of its know-how and successes, the company is regularly in a position to compete for urban transport contracts, and has made support a key factor in the success of its commercial ambitions.<\/p>\n<p>So, for each presentation project, their teams prepare in the same way as sportsmen and women train for high-level competitions. Objective: to ensure a high level of consistency between the content of their proposals and the form of their oral presentation.<\/span><\/span><\/h5>\n<p>&#8221; content_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;17px&#8221; background_color=&#8221;#fFFFFF&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #0ac6da;\"><strong>First moments of welcome <\/strong><\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"color: #1f497d;\">&#8211; Capturing attention to enter into a relationship<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"color: #1f497d;\">&#8211; Gaining presence<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"color: #1f497d;\">&#8211; Accepting to be seen and watched <\/span><\/p>\n<p>[\/et_pb_text][et_pb_text content_tablet=&#8221;&#8221; content_phone=&#8221;<\/p>\n<h5><span style=%22font-weight: 400;%22><span style=%22color: #1f497d;%22>In the K\u00e9olis group, we&apos;ve been supporting the teams in the tendering department for over 10 years. <\/p>\n<p>On the strength of its know-how and successes, the company is regularly in a position to compete for urban transport contracts, and has made support a key factor in the success of its commercial ambitions.<\/p>\n<p>So, for each presentation project, their teams prepare in the same way as sportsmen and women train for high-level competitions. Objective: to ensure a high level of consistency between the content of their proposals and the form of their oral presentation.<\/span><\/span><\/h5>\n<p>&#8221; content_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;17px&#8221; background_color=&#8221;#fFFFFF&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #05a2da;\"><strong>Role play <\/strong><\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"color: #1f497d;\">&#8211; Experimenting in real-life situations <\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"color: #1f497d;\">&#8211; Practising the new welcome posture <\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"color: #1f497d;\">&#8211; Developing listening and expression skills<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text content_tablet=&#8221;&#8221; content_phone=&#8221;<\/p>\n<h5><span style=%22font-weight: 400;%22><span style=%22color: #1f497d;%22>In the K\u00e9olis group, we&apos;ve been supporting the teams in the tendering department for over 10 years. <\/p>\n<p>On the strength of its know-how and successes, the company is regularly in a position to compete for urban transport contracts, and has made support a key factor in the success of its commercial ambitions.<\/p>\n<p>So, for each presentation project, their teams prepare in the same way as sportsmen and women train for high-level competitions. Objective: to ensure a high level of consistency between the content of their proposals and the form of their oral presentation.<\/span><\/span><\/h5>\n<p>&#8221; content_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;17px&#8221; background_color=&#8221;#fFFFFF&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #0ac6da;\"><strong>Abdominal breathing <\/strong><\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"color: #1f497d;\">&#8211; Managing downtime<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"color: #1f497d;\">&#8211; Controlling your emotions<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"color: #1f497d;\">&#8211; Promoting positive energy<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text content_tablet=&#8221;&#8221; content_phone=&#8221;<\/p>\n<h5><span style=%22font-weight: 400;%22><span style=%22color: #1f497d;%22>In the K\u00e9olis group, we&apos;ve been supporting the teams in the tendering department for over 10 years. <\/p>\n<p>On the strength of its know-how and successes, the company is regularly in a position to compete for urban transport contracts, and has made support a key factor in the success of its commercial ambitions.<\/p>\n<p>So, for each presentation project, their teams prepare in the same way as sportsmen and women train for high-level competitions. Objective: to ensure a high level of consistency between the content of their proposals and the form of their oral presentation.<\/span><\/span><\/h5>\n<p>&#8221; content_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;17px&#8221; background_color=&#8221;#fFFFFF&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\"><span style=\"color: #05a2da;\"><strong>Active listening to understand customer expectations <\/strong><\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"color: #1f497d;\">&#8211; Adopt communication techniques<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"color: #1f497d;\">&#8211; Establish a comfortable relationship for those involved in the exchange <\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; 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_builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb image=&#8221;https:\/\/quilotoagroup.com\/wp-content\/uploads\/2019\/06\/digital-campaign.png&#8221; _builder_version=&#8221;4.22.2&#8243; header_font=&#8221;Lato|700|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;rgba(0,0,0,0.7)&#8221; body_font_size=&#8221;17px&#8221; background_color=&#8221;#ffffff&#8221; image_icon_custom_margin=&#8221;10px||10px||true|false&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;10px|10px|10px|10px|true|true&#8221; custom_css_main_element=&#8221;height:170px&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><span style=\"color: #1f497d;\"><strong>Video input<\/strong><\/span><\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; 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header_4_font=&#8221;Lato|700|||||||&#8221; header_4_text_align=&#8221;left&#8221; header_4_text_color=&#8221;#ffffff&#8221; header_4_font_size=&#8221;30px&#8221; header_4_letter_spacing=&#8221;1px&#8221; header_4_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; header_4_text_align_tablet=&#8221;&#8221; header_4_text_align_phone=&#8221;center&#8221; header_4_text_align_last_edited=&#8221;on|desktop&#8221; header_4_font_size_tablet=&#8221;&#8221; header_4_font_size_phone=&#8221;25px&#8221; header_4_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"color: white; text-align: center;\"><strong>We will be delighted to answer any questions you may have <em>(response within 48 hours)<\/em><\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_divider show_divider=&#8221;off&#8221; _builder_version=&#8221;4.16&#8243; height_tablet=&#8221;&#8221; height_phone=&#8221;0px&#8221; 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title_text=&#8221;5LeviersDessin1&#8243; show_bottom_space=&#8221;off&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;100px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; specialty_columns=&#8221;3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_row_inner _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><strong><span style=\"color: #05a2da;\">Quilotoa pedagogy<\/span><\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_text content_tablet=&#8221;&#8221; content_phone=&#8221;<\/p>\n<h5><span style=%22font-weight: 400;%22><span style=%22color: #1f497d;%22>In the K\u00e9olis group, we&apos;ve been supporting the teams in the tendering department for over 10 years. <\/p>\n<p>On the strength of its know-how and successes, the company is regularly in a position to compete for urban transport contracts, and has made support a key factor in the success of its commercial ambitions.<\/p>\n<p>So, for each presentation project, their teams prepare in the same way as sportsmen and women train for high-level competitions. Objective: to ensure a high level of consistency between the content of their proposals and the form of their oral presentation.<\/span><\/span><\/h5>\n<p>&#8221; content_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;17px&#8221; background_color=&#8221;#fFFFFF&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #1f497d;\">Based on theatrical techniques, active and practical, it aims to give each participant the autonomy that is essential for lasting progress.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #1f497d;\">Theoretical points of reference, conveyed interactively, complement the practical exercises to help you get to grips with the subject.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><strong><span style=\"color: #05a2da;\">Evaluation<\/span><\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_text content_tablet=&#8221;&#8221; content_phone=&#8221;<\/p>\n<h5><span style=%22font-weight: 400;%22><span style=%22color: #1f497d;%22>In the K\u00e9olis group, we&apos;ve been supporting the teams in the tendering department for over 10 years. <\/p>\n<p>On the strength of its know-how and successes, the company is regularly in a position to compete for urban transport contracts, and has made support a key factor in the success of its commercial ambitions.<\/p>\n<p>So, for each presentation project, their teams prepare in the same way as sportsmen and women train for high-level competitions. Objective: to ensure a high level of consistency between the content of their proposals and the form of their oral presentation.<\/span><\/span><\/h5>\n<p>&#8221; content_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;17px&#8221; background_color=&#8221;#fFFFFF&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #1f497d;\"><strong>Ongoing assessment :<\/strong> as you go along in the various scenarios.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #1f497d;\"><strong>At the end of the course :<\/strong> on a summary exercise.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #1f497d;\"><strong>After the course :<\/strong> via an online form.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;About Us Section&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;60px|0px|80px|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_4,1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><strong><span style=\"color: #05a2da;\">People with disabilities<\/span><\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_text content_tablet=&#8221;&#8221; content_phone=&#8221;<\/p>\n<h5><span style=%22font-weight: 400;%22><span style=%22color: #1f497d;%22>In the K\u00e9olis group, we&apos;ve been supporting the teams in the tendering department for over 10 years. <\/p>\n<p>On the strength of its know-how and successes, the company is regularly in a position to compete for urban transport contracts, and has made support a key factor in the success of its commercial ambitions.<\/p>\n<p>So, for each presentation project, their teams prepare in the same way as sportsmen and women train for high-level competitions. Objective: to ensure a high level of consistency between the content of their proposals and the form of their oral presentation.<\/span><\/span><\/h5>\n<p>&#8221; content_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;17px&#8221; background_color=&#8221;#fFFFFF&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #1f497d;\">When our training courses are held at Quilotoa&#8217;s head office &#8211; 123 rue Jules Guesde, 92300 Levallois-Perret &#8211; they are accessible to anyone with reduced mobility.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #1f497d;\">For any further information on disability, please contact our disability advisor: <strong>Nathalie Barbey<\/strong> &#8211; n.barbey@quilotoagroup.com &#8211; +33 1 47 48 77 12 <\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/quilotoagroup.com\/wp-content\/uploads\/2022\/03\/ReferentHandicap-1.png&#8221; title_text=&#8221;ReferentHandicap&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;About Us Section&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f7f9fb&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;52px||0px||false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;||0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><strong><span style=\"color: #05a2da;\">Experiential teaching recognised since 1993<\/span><\/strong><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; specialty=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f7f9fb&#8221; custom_padding=&#8221;0px||||false|false&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; specialty_columns=&#8221;2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; 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use_text_overlay=&#8221;off&#8221; arrows_custom_color=&#8221;#009fd7&#8243; dot_nav_custom_color=&#8221;#009fd7&#8243; _builder_version=&#8221;4.22.1&#8243; header_level=&#8221;h4&#8243; header_font=&#8221;Lato||||||||&#8221; header_text_color=&#8221;#1f497d&#8221; header_font_size=&#8221;20px&#8221; body_font=&#8221;Lato||||||||&#8221; body_text_color=&#8221;#1f497d&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;left&#8221; background_layout=&#8221;light&#8221; custom_padding=&#8221;20px|||&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221; sticky_transition=&#8221;on&#8221;]&#8221;We&#8217;ve been working with Quilotoa for a number of years now, and we renew our trust in them year after year. The feedback from participants is excellent. What they learn helps to improve our employees&#8217; speaking skills and contributes to the success of our corporate projects.&#8221;<\/p>\n<p><strong>Anne Roux<\/strong><\/p>\n<p>Training Manager, Nutrixo[\/et_pb_slide][et_pb_slide use_bg_overlay=&#8221;off&#8221; use_text_overlay=&#8221;off&#8221; arrows_custom_color=&#8221;#009fd7&#8243; dot_nav_custom_color=&#8221;#009fd7&#8243; _builder_version=&#8221;4.22.1&#8243; header_level=&#8221;h4&#8243; header_font=&#8221;Lato||||||||&#8221; header_text_color=&#8221;#1f497d&#8221; header_font_size=&#8221;20px&#8221; body_font=&#8221;Lato||||||||&#8221; body_text_color=&#8221;#1f497d&#8221; body_font_size=&#8221;13px&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;left&#8221; background_layout=&#8221;light&#8221; custom_padding=&#8221;20px|||&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221; sticky_transition=&#8221;on&#8221;]<span>&#8220;The partnership between OGF and Quilotoa is a long-term one and we can appreciate the competence and ability to question, which has always enabled us to best meet the needs and expectations of our employees and our company.&#8221;<\/span><\/p>\n<p><strong>Anne Quillet<\/strong><\/p>\n<p><span>OGF<\/span>[\/et_pb_slide][et_pb_slide use_bg_overlay=&#8221;off&#8221; use_text_overlay=&#8221;off&#8221; arrows_custom_color=&#8221;#009fd7&#8243; dot_nav_custom_color=&#8221;#009fd7&#8243; _builder_version=&#8221;4.22.1&#8243; header_level=&#8221;h4&#8243; header_font=&#8221;Lato||||||||&#8221; header_text_color=&#8221;rgba(0,0,0,0.53)&#8221; header_font_size=&#8221;20px&#8221; body_font=&#8221;Lato||||||||&#8221; body_text_color=&#8221;#1f497d&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;left&#8221; background_layout=&#8221;light&#8221; custom_padding=&#8221;20px|||&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221; sticky_transition=&#8221;on&#8221;]<span>&#8220;Quilotoa is one of our top 5 service providers. We&#8217;re very satisfied with our collaboration, we agree on the values. We&#8217;re looking forward to continuing our collaboration, and we&#8217;ll be pursuing new avenues in the future.&#8221;<\/span><\/p>\n<p><strong>Christine Hocquette<\/strong><\/p>\n<p>Training Manager, Auchan[\/et_pb_slide][\/et_pb_slider][\/et_pb_column][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Boosting reception and customer relationsWelcoming and guiding customers and meeting their needs with pleasure and efficiency[slide-anything id=&#8221;54&#8243;]Training objectives1\/ Positioning yourself in the role of welcomer (strong point, point of effort) 2\/ Develop a physical posture of welcome, openness and availability 3\/ Improving listening skills to adapt to different customers 4\/ Improving your ability to express [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"dipi_cpt_category":[],"class_list":["post-18226","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Boosting reception and customer relations - Preprod Quiltoao<\/title>\n<meta name=\"description\" content=\"Welcoming and guiding customers and meeting their needs with pleasure and efficiency. 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