Create your “Relationship footprint”

In-store training® : our customer relationship coaching solution for the retail sector

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Give colour to your in-store customer relations !

In-store training® program

• 2 days’ training for managers to get them involved in the project.

• 1 day of in-store training and hands-on experience with the teams.

• 1 coaching session for managers to help them give feedback to their teams

For whom ?

Checkout hosts and hostesses, accompanied by their line managers.

The ingredients for successful in-store customer relations training

For this customer relations coaching, we create a personalised programme tailored to your needs

We’ll help you to develop your relational style, the one that will leave a lasting impression on customers in shop.
We call it ‘relationship footprint.

For an “embodied” relational posture, we draw on the resources of the participants, thanks to our action-based teaching approach.

We involve all management teams in the process, before, during and after, to achieve an ambitious objective

We develop the project on the basis of the feedback and your modifications.

I'M INTERESTED IN THIS COURSE!

Case studies in customer relationship training

Find out how the French supermarket group specialising in home improvements decided in 2016 to entrust us with an in-store reception role for their customer service hostesses.

Let's see!

80% of our customers have been with us for more than 15 years

“We’ve been working with Quilotoa for a number of years now, and we renew our trust in them year after year. The feedback from participants is excellent. What they learn helps to improve our employees’ speaking skills and contributes to the success of our corporate projects.”

Anne Roux

Training Manager, Nutrixo

“The partnership between OGF and Quilotoa is a long-term one and we can appreciate the competence and ability to question, which has always enabled us to best meet the needs and expectations of our employees and our company.”

Anne Quillet

OGF

“Quilotoa is one of our top 5 service providers. We’re very satisfied with our collaboration, we agree on the values. We’re looking forward to continuing our collaboration, and we’ll be pursuing new avenues in the future.”

Christine Hocquette

Training Manager, Auchan

Discover all our solutions

Boost Program®

Optimise the impact of your strategic communications with our guided approach. Say yes to efficiency and ensure your success!

Manager+ Program®

Strengthen the agility of managers to accelerate change with our course. Adopt an assertive and benevolent posture now!

Relationship agility workshops®

Take advantage of our workshops to establish collaborative rituals. Develop your assertiveness, adaptability and cooperation now!

Want to create and develop your ‘Relationship Footprint’?