Conducting face-to-face interviews

Mastering the fundamentals of interviewing.

Training objectives

1/ Adopt a global approach and specific tools to conduct the various phases of an interview, from making contact to closing the deal

2/ Identify what you have learnt and where you need to improve, so that you can manage your individual progress

Conditions

Duration: 2 days

All audiences

No prerequisites

Price upon request

The rate depends on the scale of the project. To find out our list price, please refer to our General Terms and Conditions of Sales.

Training overview

The maintenance start-up phase

– 5 steps to start and structure an interview

– Training and debriefing of the interview start-up phase

The different stages in identifying and developing needs

CICS Approach : Context, Issues, Consequences, Solutions

Dealing with objections

– Reasons for objections

– How to use objections rather than respond to them

The argument

– Using the argumentation matrix: relational and rational arguments

– Argument practice and debriefing

Conclusion

– The importance of a well-crafted conclusion

– 3 simple ways to close the deal

Training methods

Role play

Practice

Personalized action plan

Video input

Individual diagnosis

We will be delighted to answer any questions you may have (response within 48 hours)

Quilotoa pedagogy

Based on theatrical techniques, active and practical, it aims to give each participant the autonomy that is essential for lasting progress.

Theoretical points of reference, conveyed interactively, complement the practical exercises to help you get to grips with the subject.

Evaluation

Ongoing assessment : as you go along in the various scenarios.

At the end of the course : on a summary exercise.

After the course : via an online form.

People with disabilities

When our training courses are held at Quilotoa’s head office – 123 rue Jules Guesde, 92300 Levallois-Perret – they are accessible to anyone with reduced mobility.

For any further information on disability, please contact our disability advisor: Nathalie Barbey – n.barbey@quilotoagroup.com – +33 1 47 48 77 12

A recognised experiential teaching approach for 30 years

“We’ve been working with Quilotoa for a number of years now, and we renew our trust in them year after year. The feedback from participants is excellent. What they learn helps to improve our employees’ speaking skills and contributes to the success of our corporate projects.”

Anne Roux

Training Manager, Nutrixo

“The partnership between OGF and Quilotoa is a long-term one and we can appreciate the competence and ability to question, which has always enabled us to best meet the needs and expectations of our employees and our company.”

Anne Quillet

OGF

“Quilotoa is one of our top 5 service providers. We’re very satisfied with our collaboration, we agree on the values. We’re looking forward to continuing our collaboration, and we’ll be pursuing new avenues in the future.”

Christine Hocquette

Training Manager, Auchan

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